A Southern Charm Cleaning Company

Get in touch

Everything You Need to Know

Welcome to our FAQ section, where we aim to provide clear, comprehensive answers to all your cleaning queries. Whether you're curious about our services, wondering about our eco-friendly practices, or need guidance on preparing your space for cleaning, you've come to the right place. Our goal is to ensure you have all the information you need to make informed decisions about your cleaning needs. Dive into our FAQs below to find quick answers to common questions and perhaps some helpful tips you hadn't considered before. At A Southern Charm Cleaning Company, transparency and customer satisfaction are at the heart of everything we do.

  • What cleaning services do you offer?

    We offer a comprehensive range of cleaning services tailored to meet your needs, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialized services upon request. Our goal is to provide a clean, healthy environment for your home or business.

  • Are you licensed and insured?

    Yes, A Southern Charm Cleaning Company is fully licensed and insured. Our team is trained to the highest standards, and we carry insurance to ensure that your property is protected at all times.

  • What areas do you serve?

    We proudly serve the greater north Georgia region, including Gainesville, Cumming, Duluth, Lawrenceville, Sugar Hill, Norcross, Braselton, Alpharetta, Milton, Roswell, Dunwoody, Peachtree Corners, Johns Creek, Suwanee, and Buford. If you're unsure whether we cover your area, please don't hesitate to contact us.

  • How do I book a cleaning service?

    Booking a cleaning service with us is easy! You can call us directly at 770-294-7730, email us at tina@asoutherncharmcleaningcompany.com. We'll discuss your cleaning needs and schedule a service at your convenience.

    We offer

  • What is your cancellation policy?

    Once you’ve made an appointment with Southern Charm Cleaning Company, we have now reserved the appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time, you will be charged 50% (half) the amount of your agreed rate for the canceled appointment. If for some reason we are not able to enter the premises at the scheduled time or are turned away and unable to enter, you will also be charged 100% of the agreed rate.

    We kindly ask for a 48 hours notice of cancelation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability.

  • Do you bring your own cleaning supplies?

    Yes, our team arrives fully equipped with all the cleaning supplies and equipment needed to make your space sparkle. However, if you have specific products you prefer us to use, please let us know.

  • How do you ensure the quality of your cleaning services?

    Quality is our top priority. We conduct regular training sessions with our staff, perform spot checks, and use a detailed checklist to ensure every cleaning meets our high standards. Your feedback is also crucial for our continuous improvement.

  • What measures do you take to ensure safety and hygiene during cleaning, especially in light of COVID-19?

    The safety and well-being of our clients and staff are paramount. We follow all recommended health protocols, including wearing masks, using hand sanitizer, and maintaining social distancing. We also use EPA-approved disinfectants to ensure the highest level of hygiene.

  • Are your cleaning products safe for pets and children?

    Absolutely. We use eco-friendly and non-toxic cleaning products that are safe for pets, children, and the environment. If you have specific allergies or preferences, please let us know, and we can accommodate.

  • Can you accommodate special requests or allergies?

    Yes, we strive to meet all our clients' needs. If you have special requests, allergies, or preferences regarding cleaning products or methods, please share them with us, and we will tailor our services accordingly.

Ready To Get A Quote?

Please enter your name Please enter a valid email address Write us a message
Please Note:

To ensure the most accurate and fair quote, we personally visit each potential client's space for an assessment. After submitting this form, we'll contact you to schedule a convenient time for this visit. We believe in transparent and tailored quotes, avoiding overcharges by understanding your specific needs firsthand.

© | A Southern Charm Cleaning Company, LLC

Powered by: MediaPressions

Privacy policy

Last Updated: November 12, 2023

1. Introduction: Southern Charm Cleaning Company respects the privacy of our clients and website visitors. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to protect your personal information.

2. Information Collection: We collect information from you when you visit our website, fill out a form, or use our services. This may include your name, email address, phone number, and home address. We also collect non-personal information such as browser type and IP address.

3. Use of Information: The information we collect may be used in the following ways:

  • To personalize your experience and respond to your individual needs.
  • To improve our website and services.
  • To process transactions and appointments.
  • To send periodic emails regarding your order or other services.

4. Information Protection: We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

5. Disclosure to Third Parties: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Third-Party Links: Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Consent: By using our site, you consent to our website's privacy policy.

8. Changes to our Privacy Policy: If we decide to change our privacy policy, we will update the Privacy Policy modification date above.

9. Contacting Us: If there are any questions regarding this privacy policy, you may contact us using the information on our website.

Cookie policy

Our website may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent.