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Everything You Need to Know
Welcome to our FAQ section, where we aim to provide clear, comprehensive answers to all your cleaning queries. Whether you're curious about our services, wondering about our eco-friendly practices, or need guidance on preparing your space for cleaning, you've come to the right place. Our goal is to ensure you have all the information you need to make informed decisions about your cleaning needs. Dive into our FAQs below to find quick answers to common questions and perhaps some helpful tips you hadn't considered before. At A Southern Charm Cleaning Company, transparency and customer satisfaction are at the heart of everything we do.
We offer a comprehensive range of cleaning services tailored to meet your needs, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialized services upon request. Our goal is to provide a clean, healthy environment for your home or business.
Yes, A Southern Charm Cleaning Company is fully licensed and insured. Our team is trained to the highest standards, and we carry insurance to ensure that your property is protected at all times.
We proudly serve the greater north Georgia region, including Gainesville, Cumming, Duluth, Lawrenceville, Sugar Hill, Norcross, Braselton, Alpharetta, Milton, Roswell, Dunwoody, Peachtree Corners, Johns Creek, Suwanee, and Buford. If you're unsure whether we cover your area, please don't hesitate to contact us.
Booking a cleaning service with us is easy! You can call us directly at 770-294-7730, email us at tina@asoutherncharmcleaningcompany.com. We'll discuss your cleaning needs and schedule a service at your convenience.
We offer
Once you’ve made an appointment with Southern Charm Cleaning Company, we have now reserved the appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time, you will be charged 50% (half) the amount of your agreed rate for the canceled appointment. If for some reason we are not able to enter the premises at the scheduled time or are turned away and unable to enter, you will also be charged 100% of the agreed rate.
We kindly ask for a 48 hours notice of cancelation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability.
Yes, our team arrives fully equipped with all the cleaning supplies and equipment needed to make your space sparkle. However, if you have specific products you prefer us to use, please let us know.
Quality is our top priority. We conduct regular training sessions with our staff, perform spot checks, and use a detailed checklist to ensure every cleaning meets our high standards. Your feedback is also crucial for our continuous improvement.
The safety and well-being of our clients and staff are paramount. We follow all recommended health protocols, including wearing masks, using hand sanitizer, and maintaining social distancing. We also use EPA-approved disinfectants to ensure the highest level of hygiene.
Absolutely. We use eco-friendly and non-toxic cleaning products that are safe for pets, children, and the environment. If you have specific allergies or preferences, please let us know, and we can accommodate.
Yes, we strive to meet all our clients' needs. If you have special requests, allergies, or preferences regarding cleaning products or methods, please share them with us, and we will tailor our services accordingly.
To ensure the most accurate and fair quote, we personally visit each potential client's space for an assessment. After submitting this form, we'll contact you to schedule a convenient time for this visit. We believe in transparent and tailored quotes, avoiding overcharges by understanding your specific needs firsthand.